easyusenet | Frequently asked questions

Administrative

You can currently pay with us with iDeal, Bancontact / Mister Cash, Credit card, Bank transfer and Paysafecard. Your payment will therefore be processed immediately (excluding one-time authorization).
Yes, your account will be active within minutes.
No, we are a prepaid provider. If the product has expired, you will have to purchase additional products yourself. You can do this on the same account by logging in to our website.
You can upgrade your product yourself to a higher speed. Via 'Product & Payment' you can upgrade the current product yourself. The price difference for the remaining period is calculated automatically. We use a minimum amount of € 2.50

Account

You can click on 'forgot password?' via our login page to request your data.
You can change the password via your profile page on our website. Note! You will also have to change this in your download program.
We have a number of requirements that a password must meet:
- At least 1 lowercase letter [a-z]
- At least 1 capital letter [A-Z]
- Minimum 1 digit [0-9]
- At least 1 symbol [! @ # ^ & * () + _ ,. {}? -]
- Minimum 8 characters
Once you have clicked on our auto-login link, it will continue to work for 1 hour. If you set a new password or log out, it will expire immediately.

Technical

You can connect to our easyusenet server with the hostname: reader.easyusenet.nl
The number of threads differs per package.
You can connect on the standard port 119 and on port 80. For SSL you can use port 563.

Error messages

You no longer have an active package on your account. Therefore you also get the error message that the account has expired. Via My EasyUsenet you can place a new order on the current account. You can then immediately use our service again.
Your account has been blocked and therefore you can no longer connect to our servers. Please contact our helpdesk.
You have used all the credit of your block package. You can place a new order on your account via My easyusenet. After that you can use your account again.
Account sharing is not allowed. Since the account is active elsewhere, you cannot connect.
You are using too many connections. Reduce the number of connections to what is allowed with the subscription. If you are using multiple programs, you will have to divide the number of connections.
Your data entered is incorrect. Check your data or request it via My easyusenet on our website.
The file you are trying to download has been deleted due to copyright violation. Or it could be that the file has yet to be uploaded and is therefore not available yet.
The error code 502 is not an error code from easyusenet. But this means that you want to connect to another usenet platform. Check your settings and change them to those of easyusenet.